Customer Success Manager

Enterprise Bot, based in Zurich, Switzerland, is a leading provider of GenAI, Conversational AI, and automation software. The company specializes in intelligent virtual assistants and automation tools that enhance efficiency, reduce costs, and improve customer experiences across various industries, including banking, insurance, and logistics. The Customer Success Manager role involves guiding customers through the entire lifecycle of AI solutions, from initial discovery to successful implementation and measurable outcomes. The main responsibilities of a Customer Success Manager at Enterprise Bot include onboarding new customers, implementing AI solutions, and ensuring the quality of the bots through testing and QA processes. The role also involves monitoring bot performance, providing continuous optimization, and maintaining strong customer relationships. Additionally, the manager will conduct training sessions, gather customer feedback, and work with sales to identify growth opportunities. To excel in this role, candidates must have a Bachelor's or Master's degree in Business Administration, Computer Science, or a related field, along with 3-5 years of experience in Customer Success, Project Management, Implementation, or Technical Account Management, preferably in SaaS or automation environments. Proficiency in German/Swiss-German and strong English communication skills are essential, with proficiency in French and Spanish being an added advantage. Experience in partner enablement, including training and mentoring, is also required. Nice-to-have skills include hands-on experience with automation workflows, bot development, and system integrations. Knowledge of AI/NLP solutions, APIs, and low-code/no-code platforms is beneficial. The role offers a team-oriented environment with high ownership and autonomy, allowing for direct impact on solutions and customer value. Enterprise Bot fosters a progressive company culture with state-of-the-art technology and flat hierarchies, providing a unique blend of passion, purpose, challenge, and fun. The role offers the opportunity to work on cutting-edge conversational AI products and gain direct exposure to enterprise clients and real-world AI implementations. What the role asks for: - Bachelor's or Master's degree in Business Administration, Computer Science, or a related field. - 3-5 years of experience in Customer Success, Project Management, Implementation, or Technical Account Management, ideally within SaaS or automation environments. - Native-level proficiency in German/Swiss-German and strong English communication skills. - Proven experience in partner enablement, including training, mentoring, and supporting implementation partners to independently deliver Enterprise Bot solutions and drive successful customer outcomes. - Proficiency in French and Spanish (nice to have). - Hands-on experience or understanding of automation workflows, bot development, system integrations, and QA testing (nice to have). - Knowledge of AI/NLP solutions, APIs, and low-code/no-code platforms (nice to have).