Customer Support Coach

The Customer Support Coach role at Cloudbeds involves being the primary point of contact for customers, ensuring their needs are met and their issues resolved. Cloudbeds develops software solutions that enhance hospitality operations, serving properties worldwide. The company's platform processes billions in bookings annually and integrates with numerous partners, making it a leader in the industry. The main tasks of the Customer Support Coach include handling customer inquiries through various channels, such as phone, email, and chat. This role involves troubleshooting issues, making outbound calls for escalated problems, and creating training materials to keep the team updated. The coach will also gather customer feedback to improve the software and ensure a seamless experience for hotel partners. To excel in this role, candidates must have at least one year of experience in the hospitality industry, with roles such as Front Desk, Night Auditor, or Revenue Manager. Proficiency in English and at least one additional language (Spanish, Portuguese, French, or German) is essential. Strong communication skills, problem-solving abilities, and emotional intelligence are also required. A compatible graduation course or more than two years of proven experience in the area is necessary, along with excellent computer skills and a reliable internet connection. Nice-to-have skills include previous experience in customer service. The role offers a fully remote work environment, with a supportive and diverse team. The company provides various benefits, including professional development courses and a home office stipend. Cloudbeds is committed to inclusion and offers reasonable accommodations for individuals with disabilities. What the role asks for: - At least one year of experience in the hotel industry - Fluency in English - Fluency in Spanish, Portuguese, French or German - A degree in a relevant field or more than two years of experience - Strong computer skills - Reliable internet connection