Operational Support Intern - 6-9 months

The Operational Support Intern role at Syz is focused on supporting the company's operational activities, with a particular emphasis on managing clients' credit cards. Syz is a financial services company that values collaboration, innovation, and a proactive approach to work. The intern will be part of a dynamic team within the Private Banking sector, contributing to a range of operational support tasks. The intern's main responsibilities will revolve around credit card management. This includes handling the entire process of issuing new credit cards, replacements, renewals, and additional cards. The intern will review requests, verify information, and coordinate with both internal teams and external providers to ensure timely delivery. Additionally, the intern will support the day-to-day management of credit card-related queries, such as PIN management, card activation, and handling declined transactions. The role also involves monitoring operational mailboxes, tracking key performance indicators (KPIs), and contributing to process improvements. To qualify for this role, candidates must be currently pursuing or have recently completed a master's degree in finance or a related field. Fluency in both French and English, both written and spoken, is essential. Strong proficiency in MS Office, particularly Excel, and experience with IT support tools like JIRA are required. The ideal candidate will be self-motivated, detail-oriented, and able to work independently with minimal supervision. Strong communication skills and the ability to work well in a team are also crucial. Nice-to-have skills include the ability to identify and address recurring issues, contribute to process improvements, and assist in the development of reporting tools. The role offers a unique opportunity to work in a stimulating environment with direct access to senior leaders, fostering a culture of innovation and continuous improvement. What the role asks for: - A master's degree in finance or equivalent, currently being pursued or recently completed. - Full fluency in French and English, both written and spoken. - Strong command of MS Office, particularly Excel. - Experience with IT support tools, specifically JIRA. - Self-motivated and proactive. - Detail-oriented, precise and rigorous. - Ability to work independently and proactively with minimum supervision. - Strong team player. - Strong communication skills.