Technical Support Specialist

The Technical Support Specialist role at Destinus is pivotal in maintaining the smooth operation of the company's IT infrastructure. Destinus is at the forefront of the defense industry, specializing in Unmanned Aerial Vehicles (UAVs) that offer unmatched speed, precision, and cost-effectiveness. The company collaborates with global government agencies and defense organizations to provide advanced solutions for critical missions. The main responsibilities of a Technical Support Specialist include providing support for both online and offline corporate hardware and software issues. This involves performing initial diagnostics, restoring devices to working order, and setting up new computers and office equipment. The role also includes managing user accounts, setting up access permissions, and monitoring equipment performance and network operations. Additionally, the specialist will handle the transfer of faulty equipment for repairs and assist with the purchase of necessary equipment. To excel in this role, candidates must have a degree in information technology or a similar field, along with at least three years of experience in a technical role. Proficiency in Windows, Linux, and their installation and administration is essential. Experience in configuring and supporting engineering software, such as CAD, PLM, and CFD, is also required. Knowledge of Microsoft 365 and Active Directory, as well as the ability to set up network equipment like switches and firewalls, is crucial. Fluency in English is a must. Nice-to-have skills include experience with virtualization of computing resources and the ability to organize work with remote users. The role offers a dynamic environment where no two days are the same, and the opportunity to work with cutting-edge technology in the defense industry. The team at Destinus values problem solvers who can stay calm under pressure and adapt quickly to changing priorities. The role provides a chance to make a significant impact on the company's operations and contribute to groundbreaking aerospace innovations. What the role asks for: - Degree in information technology or similar - 3+ years of experience in a technical role - Proficiency in Windows, Linux, and their installation and administration - Experience in configuring and supporting engineering software (CAD, PLM, CFD, etc.) - Knowledge and management of Microsoft 365 & Active Directory (users, groups, etc.) - Setting up network equipment including switches, firewalls - Fluency in English