Coordinateur/planificateur SAV (f/h) 80-100%

The role is a Coordinateur/planificateur SAV (f/h) 80-100% at a company that specializes in the sanitary, heating, ventilation, and electrical sectors. The company is looking for someone to manage and coordinate the after-sales service (SAV) department in Préverenges. The main tasks involve organizing and scheduling repairs and service requests for technicians. This includes managing client relationships, resolving conflicts, and analyzing needs to provide effective solutions. The role also involves creating maintenance and repair offers, coordinating with technicians, and handling material orders, time tracking, and invoicing. Additionally, the position requires coordinating with external partners for various maintenance and repair tasks, managing warranty requests, and preparing quotes for small transformation projects. The role also involves proposing and managing annual maintenance contracts. The ideal candidate must have a CFC d'employé de commerce or equivalent training in the sanitary, heating, ventilation, or electrical fields. Experience in a similar role is essential, with a background in the construction sector being particularly valuable. Strong communication skills, a client-focused approach, and the ability to work both independently and as part of a team are crucial. The role requires a proactive, adaptable, and organized individual with a keen interest in technical matters. Knowledge of SAP and Office Manager is beneficial. The position is based in Préverenges, offering a dynamic and collaborative work environment. Was die Stelle verlangt: - CFC d'employé de commerce or equivalent training in the sanitary, heating, ventilation, or electrical fields. - Proven experience in a similar role. - Strong communication skills and client focus. - Proactivity, adaptability, and organizational skills. - Knowledge of SAP and Office Manager (nice-to-have).