Service Delivery Manager (m/w/d) – Winterthur Area

NTT Ltd. is a global technology services company. The Service Delivery Manager will oversee the delivery of IT services for customers in the Winterthur area. This involves coordinating cross-functional teams to ensure service level agreements (SLAs) are met, incidents are resolved, and processes are continuously improved. The main responsibilities include managing the end-to-end delivery of IT services, ensuring SLA compliance, resolving incidents, and improving processes. The role requires strong project management skills, with certifications such as PMP or PRINCE2, and the ability to manage stakeholder expectations in a multilingual environment. The ideal candidate will have at least five years of experience in service delivery or IT operations, a solid technical background in cloud, networking, or managed services, and excellent communication and leadership skills. The position offers the opportunity to work with innovative technology partners and drive business impact in the Swiss market. What the role asks for: - At least 5 years of experience in service delivery or IT operations - Strong project management skills (PMP/PRINCE2 or equivalent) - Ability to manage stakeholder expectations in a multilingual environment - Solid technical background in cloud, networking, or managed services - Excellent communication and leadership abilities