Customer Experience Coordinator, Full Time 30+ hrs, mix of days, nights & weekends

The Customer Experience Coordinator role at TJX, a leading off‑price retailer, is based in Lake Geneva, WI and handles guest interactions in the store and call center. Daily duties include responding to inquiries, resolving issues, tracking and analyzing feedback, collaborating with merchandising and operations to improve service, and keeping accurate CRM records, all on a rotating schedule of days, evenings and weekends. Candidates need at least two years of retail or hospitality customer‑service experience, strong communication and problem‑solving abilities, proficiency with Microsoft Office and CRM tools, and flexibility for varied shifts. A high‑energy, team‑oriented mindset and the ability to thrive in a fast‑paced, changing environment are essential, and the position offers influence over the guest journey and growth in cross‑functional expertise within a nationally recognized brand. What the role asks for: - Minimum 2 years retail or hospitality customer‑service experience - Strong communication skills - Strong problem‑solving abilities - Proficiency with Microsoft Office - Proficiency with CRM tools - Flexibility for varied day, evening and weekend shifts - High‑energy, team‑oriented attitude (nice-to-have) - Ability to thrive in fast‑paced, ever‑changing environment (nice-to-have)