Customer Support Coach

Cloudbeds, a remote‑first technology firm that powers hospitality operations in more than 150 countries, is looking for a Customer Support Coach. The company’s platform handles billions of bookings each year and integrates with hundreds of partners, positioning it as a leading hotel‑management solution since its 2012 launch. In this role you will act as the primary advocate for hotel partners, handling inquiries and troubleshooting across live chat, email, phone and other channels. Daily tasks include guiding customers through the software, making outbound calls for escalated cases, gathering feedback for future releases, and keeping support documentation current by using training resources and attending company‑wide sessions. The position requires at least one year of hands‑on experience in hospitality settings such as hotels, hostels or BNBs, in roles like front desk or revenue management. Candidates must be native or fluent in English and also fluent in Spanish, Portuguese, French or German. Strong communication, problem‑solving, emotional intelligence and a quick learning mindset are essential, as are solid computer skills, a reliable internet connection