UX Researcher, Programs & Operations

GetYourGuide is a global platform that links travelers with trusted activities, and the UX Researcher, Programs & Operations role sits within its Product and UX organization. The position focuses on designing, maintaining, and scaling the infrastructure that lets researchers and cross‑functional partners turn evidence into decisions, covering knowledge management, participant recruitment, self‑serve research tools, and governance. Day‑to‑day work includes building AI‑assisted workflows that accelerate intake, recruitment, synthesis and activation of research; collaborating with senior stakeholders to produce decision‑ready outputs and visual artifacts; facilitating team meetings and discovery workshops to surface operational gaps; advising on processes and tools, delivering training, and overseeing vendor screening, onboarding, security assessments and access management. The role also partners with product, design, marketing and business teams to connect research findings to business outcomes and KPIs. Successful candidates bring at least five years of experience in UX research, strategy or program management within a tech setting, a proven record of constructing scalable research systems and user panels, and deep operational knowledge of qualitative and quantitative methods. Required skills include senior‑level communication, vendor management, budget tracking, familiarity with research ethics and relevant regulations, and the ability to visualize direction through sketches or AI‑enhanced outputs. Desirable extras are experience designing large‑scale cross‑functional communication programs, a strong grasp of the research tooling market, and a background in deploying AI agents for operational tasks. The role offers a hybrid schedule with three office days, 30 days of global remote work, personal growth budget, transportation and fitness allowance, and other health and wellness benefits.