Customer Success Manager, Switzerland

The role of Customer Success Manager (CSM) at Salesforce, Switzerland, involves serving as the primary contact for the company's highest-profile customers. Salesforce is known for its AI-driven CRM solutions, focusing on innovation and customer success. The company aims to transform the workforce through AI and drive business improvements. The main day-to-day responsibilities of a CSM include maintaining a focus on the customer's business goals, improving their technical and operational health, and ensuring they get the maximum value from their Salesforce investment. This involves building relationships with customers and account teams, understanding their Salesforce implementation, and sharing methodologies for proactive services. The CSM also acts as a point of contact for major incidents, managing customer expectations and communications through the resolution process. Additionally, the CSM coordinates the completion of the Signature Success catalog of services, provides feature guidance, and acts as an advisor for the adoption of new Salesforce features. To qualify for this role, candidates must have at least 5 years of relevant industry expertise in areas such as Technical Customer Success, SaaS platform use, project leadership, consulting, solutions development, or technical and/or solutions architecture. Exceptional communication and presentation skills are essential, along with the ability to communicate effectively at all organizational levels, including executive and C-level. Proficiency in German (preferably Swiss German) or French and English is required. Nice-to-have skills include experience within the Salesforce Ecosystem for over 2 years. Salesforce product certifications, such as the Administrator certification, are also a plus. The role may require occasional after-hour or weekend coverage depending on customer needs, and the CSM is expected to adapt to evolving role changes as per Salesforce's needs. The team at Salesforce values professionalism, dedication to meeting and exceeding expectations, and the ability to form strong relationships. What the role asks for: - 5+ years of relevant industry expertise in Technical Customer Success, SaaS platform use, project leadership, consulting, solutions development, or technical and/or solutions architecture. - Exceptional communication and presentation skills. - Proficiency in German (preferably Swiss German) or French and English. - Ability to communicate and influence effectively at all levels of the organization, including executive and C-level. - Knowledge of software development process and design methodologies. - Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects. - Nice-to-have: 2+ years in the Salesforce Ecosystem. - Nice-to-have: Salesforce product certifications.