Service Preparation Specialist (m/f/d) - Zurich-Winterthur

The Service Preparation Specialist role at Tesla is pivotal in supporting the company's mission to create a world of abundant innovation. Tesla is renowned for its electric vehicles and clean energy solutions. The specialist will be part of the Virtual Service Team, focusing on preparing and managing customer repair requests using advanced tools and processes. This ensures a seamless experience for customers and workshop teams. The main tasks involve handling repair requests, communicating with customers to understand their issues, and setting clear expectations for their visits. The specialist will also resolve simple issues remotely, develop a deep understanding of Tesla's vehicle products, and collaborate with other service teams. Additionally, the role includes diagnosing simple repairs and identifying necessary parts, ensuring a smooth customer journey. To qualify, candidates must have strong multitasking, organizational, and problem-solving skills. Proficiency in German and English, both written and spoken, is essential. A valid driving license and the ability to work shifts are also required. Candidates must be eligible to work in Switzerland. Nice-to-have skills include proficiency in Italian and French. The role offers opportunities for professional growth through training programs and exposure to advanced diagnostic tools. The team is digitally savvy and focused on achieving shared goals, making it a dynamic and collaborative environment. What the role asks for: - Proficiency in German and English, both written and spoken - Valid driving license - Ability to work shifts - Eligibility to work in Switzerland - Strong multitasking, organizational, and problem-solving skills - Proficiency in Italian and French (nice to have)