Swiss Telecom Customer Support | relocate Sofia

A German‑speaking Customer Support Advisor will join a leading Swiss telecommunications provider, working from Sofia, Bulgaria in a full‑time, international setting. The position offers a stable corporate backdrop while allowing you to build a career abroad in one of Europe’s most affordable capitals. Each day you will be the first point of contact for callers, handling inquiries about administration, billing and product details. You will diagnose and resolve issues, keep customer records up to date, and forward complex matters to specialised teams. In addition, you will spot relevant sales opportunities and promote appropriate solutions, always aiming to leave the customer with a superior experience. The role requires native‑level German (C1‑C2) and strong communication and interpersonal abilities. A customer‑centric attitude, solid problem‑solving skills and a willingness to work in a fast‑paced environment are essential, while a sales‑oriented mindset is considered a strong advantage. Candidates should be motivated to develop an international career. Sofia offers a vibrant multicultural community, low living costs, excellent transport links and easy access to nearby countries, plus outdoor activities on Vitosha Mountain. The job provides flexible shift patterns, a modern office in Mega Park, two weeks of Airbnb accommodation and a flight‑ticket allowance of up to €255 for relocation. You will receive a fully paid five‑week training programme, private health insurance, meal vouchers, a multisport card and unlimited sales bonuses that can exceed €1,000 per month. After four months, a hybrid schedule becomes possible, and the expanding project creates clear pathways to roles such as Team Leader, Trainer or Subject‑Matter Expert.