L2 Application Support Engineer (a)

The role of an L2 Application Support Engineer (a) at Adnovum involves maintaining the stability of business-critical applications and resolving complex technical issues. Adnovum specializes in developing and operating tailored software solutions for demanding and highly regulated environments, particularly in the financial services sector. The company operates in multiple locations, including Zurich, Bern, Lausanne, Winterthur, Bassersdorf, Budapest, Lisbon, Singapore, and Ho Chi Minh City. The main day-to-day responsibilities include analyzing and resolving incidents escalated by L1 Support, troubleshooting application issues using various tools and documentation, and coordinating with support teams, developers, and external providers. Additionally, the role involves monitoring application performance, supporting deployments, and contributing to problem management and root-cause analysis. The engineer will also drive operational improvements and support automation initiatives. To qualify for this role, candidates must have a degree in computer science, information technology, or equivalent practical experience. Experience in application support, application management, or production support is essential. Knowledge of Linux, SQL, and application log analysis, as well as experience with monitoring, observability, and ITSM tools, is required. Understanding of ITIL-based incident and problem management processes, deployment, release, and CI/CD processes is also necessary. Experience with container platforms such as OpenShift, Kubernetes, or Docker is a must. Nice-to-have skills include strong communication and collaboration abilities, and ITIL 4 Foundation certification is a strong plus. Fluency in German and English is required. The company culture at Adnovum is characterized by a solution-oriented engineering approach, flat hierarchies, and a supportive team environment. The company offers flexible working arrangements, including part-time work and a hybrid work model, and actively supports continuous education and development. What the role asks for: - Degree in computer science, information technology, or equivalent practical experience - Experience in application support, application management, or production support - Experience troubleshooting enterprise applications and technical integrations - Knowledge of Linux, SQL, and application log analysis - Experience with monitoring, observability, and ITSM tools - Understanding of ITIL-based incident and problem management processes - Understanding of deployment, release, and CI/CD processes - Experience with container platforms such as OpenShift, Kubernetes, or Docker - Fluency in German and English