Senior Customer Success Manager

DECTRIS, a fast‑growing high‑tech firm that builds X‑ray and electron detectors for research labs and industry worldwide, is looking for a Senior Customer Success Manager to guide users of its digital services from initial adoption through broader, multi‑team roll‑outs. In this position you will design and launch the whole customer‑success operation, establishing onboarding processes, health indicators and repeatable playbooks that can expand as the business scales. You will spend most of your time engaging directly with scientists, graduate students and department leaders, turning successful deployments into showcase stories and fostering a vibrant user community. The role also involves spotting growth opportunities within existing accounts, collaborating with product, sales, science and marketing teams, and leveraging AI‑driven tools to monitor client health and extend your impact. The ideal candidate brings more than five years of experience in customer success, account management or a