Manager, Service Ops

The Manager, Service Operations will lead a team of field technicians and coordinators for Otis, a company specializing in elevator services. The main responsibilities include overseeing daily scheduling, managing parts logistics, and tracking performance metrics to ensure timely and high-quality elevator service in the Phoenix market. The role involves driving continuous improvement using data-driven methodologies, and requires strong analytical skills. Excellent communication and stakeholder management abilities are essential, as is a solid understanding of safety compliance. The manager will also develop high-performing teams in a fast-paced environment. Candidates should have 5+ years of experience in field service or operations management. Nice-to-have skills include the ability to leverage cutting-edge technology and a strong brand reputation to deliver exceptional customer experiences. What the role asks for: - 5+ years of experience in field service or operations management - Strong analytical skills - Excellent communication and stakeholder management abilities - Solid understanding of safety compliance - Proven ability to drive continuous improvement using data-driven methodologies - Ability to develop high-performing teams in a fast-paced environment