Service Delivery Manager (w/m/d)

Axpo Systems AG, a subsidiary of the Axpo Group, specializes in telecommunications, cybersecurity, and data center solutions. The company serves critical infrastructure clients in Switzerland, ensuring the highest standards of quality, security, and reliability. As a Service Delivery Manager, you will oversee the end-to-end delivery of connectivity and data center services, ensuring they meet the highest quality and reliability standards. You will act as the central point of contact between customers, operations, engineering, and management, fostering operational excellence. Your daily tasks will include ensuring all Service Level Agreements (SLAs) are met, monitoring key performance indicators (KPIs), and coordinating daily operations according to ITIL standards. You will handle customer inquiries from onboarding to escalation, ensuring transparency and reliability. Additionally, you will develop and manage standardized onboarding processes, conduct regular service reviews, and create detailed reports for management and clients. Collaboration with internal teams such as Network Engineering, Security, and Sales will be crucial. To excel in this role, you need experience as a Service Delivery Manager, Service Owner, or Project Leader in IT infrastructure, with a focus on network and data center services. A strong technical understanding of connectivity solutions and data center technologies is essential. Familiarity with ITIL, SLA structures, and KPI measurement is also required. Experience with data center operations and hybrid infrastructures is a plus. Strong communication and customer management skills, along with a structured and pragmatic approach, are key. The role is based in Switzerland, offering a dynamic and challenging environment with opportunities for professional growth. Was die Stelle verlangt: - Erfahrung als Service Delivery Manager, Service Owner oder Projektleiter im Bereich IT-Infrastruktur - Fundiertes technisches Verständnis von Connectivity-Lösungen (WAN/LAN, Routing, Switching, Security) und Datacenter-Technologien - Kenntnisse in ITIL, SLA-Strukturen, KPI-Messung und Service-Governance - Gute Deutsch- und Englischkenntnisse - Erfahrung mit Datacenter-Operations, Connectivity und hybriden Infrastrukturen (nice-to-have)