Customer Success Manager

Enterprise Bot is a leading provider of GenAI, Conversational AI, and automation software, based in Zurich, Switzerland. The company specializes in intelligent virtual assistants and automation tools that enhance efficiency, reduce costs, and improve customer experiences across various industries. Their mission is to become the world's top AI-driven automation software provider within the next five years. The Customer Success Manager role involves guiding customers through the entire lifecycle of AI solutions, from initial discovery and implementation to achieving measurable success. This includes onboarding new customers, configuring AI bots and automation workflows, and ensuring the quality of the solutions through testing and QA processes. The role also involves monitoring bot performance, conducting regular business reviews, and building strong, long-term relationships with customers. To excel in this role, candidates must have native-level proficiency in German/Swiss-German and strong English communication skills. A Bachelor's or Master's degree in Business Administration, Computer Science, or a related field is required, along with 3–5 years of experience in Customer Success, Project Management, Implementation, or Technical Account Management, ideally within SaaS or automation environments. Proven experience in partner enablement, including training and mentoring, is also essential. Nice-to-have skills include proficiency in French and Spanish, hands-on experience with automation workflows, bot development, and system integrations, and knowledge of AI/NLP solutions, APIs, and low-code/no-code platforms. The role offers the opportunity to work in a fast-growing AI company with a diverse, global team and high levels of ownership and autonomy. What the role asks for: - Native-level proficiency in German/Swiss-German. - Strong English communication skills. - Bachelor's or Master's degree in Business Administration, Computer Science, or a related field. - 3–5 years of experience in Customer Success, Project Management, Implementation, or Technical Account Management, ideally within SaaS or automation environments. - Proven experience in partner enablement, including training, mentoring, and supporting implementation partners to independently deliver Enterprise Bot solutions and drive successful customer outcomes. - Proficiency in French and Spanish (nice-to-have). - Hands-on experience or understanding of automation workflows, bot development, system integrations, and QA testing (nice-to-have). - Knowledge of AI/NLP solutions, APIs, and low-code/no-code platforms (nice-to-have).