German speaking Back Office Gaming Support Specialist wanted in Bulgaria

Mercier Consultancy is seeking a German‑speaking Back Office Gaming Support Specialist to join its team in Bulgaria. The company operates within the global gaming sector, providing behind‑the‑scenes assistance that helps keep platforms running smoothly for millions of players worldwide. In this position you will examine player cases, investigate issues linked to accounts, and process a variety of requests with precision. Daily tasks involve reviewing and validating information, applying analytical thinking to resolve platform‑related problems, and ensuring that the overall gaming experience remains seamless for users across different regions. The role requires fluency in German, both spoken and written, and a solid command of English at least at B2 level. Candidates must demonstrate meticulous attention to detail, strong organisational abilities, and the capacity to juggle several tasks while preserving accuracy. Comfort with computers and multiple software tools, as well as solid problem‑solving and analytical skills, are essential. Applicants need to hold EU citizenship or a valid Bulgarian work permit and be prepared to relocate if they are currently abroad. Prior experience in back‑office functions, gaming support, customer service, content moderation, or administrative work is considered a plus but not mandatory, as is a genuine interest in gaming and digital platforms. The offer includes fully paid training, a competitive salary, health insurance, a wide selection of benefits, and a bonus structure. New hires receive company‑provided accommodation on arrival together with help to secure long‑term housing, all within a supportive international environment that values career growth and work‑life balance in Bulgaria’s vibrant cities and scenic regions.