Service Desk Agent (a)

Adnovum is seeking a Service Desk Agent to join their team in Zurich. The company specializes in tackling complex software and security challenges for their clients. The role involves providing IT support and ensuring high client satisfaction. The Service Desk Agent will handle 1st and 2nd-level IT support for Adnovum employees across all locations. This includes hardware and software support, such as laptop installation, and collaborating with the global IT solutions team. The agent will also manage and resolve issues related to O365 and VPN, and act as the first point of contact for international clients in both German and English. Communication with various internal departments, from 2nd level support to software development, is also a key part of the role. To qualify, candidates must have completed training as an ICT specialist or have at least two years of professional experience in ICT support. Proficiency in Windows operating systems is required, with knowledge of MacOS being an advantage. A strong enthusiasm for technical challenges and a structured, reliable working style are essential. Excellent command of German and English is also a must. Nice-to-have skills include a pleasure in dealing with clients and the ability to think logically, agilely, and analytically. The role offers the opportunity to work from home on certain days and to collaborate with experienced system administrators and engineers, deepening knowledge of current technologies. The team at Adnovum values a solution-oriented engineering culture with flat hierarchies, encouraging contributions from all team members. The company supports continuous education and development, offering flexible working arrangements and a hybrid work model. What the role asks for: - Completed training as an ICT specialist, or at least two years of professional experience in ICT support. - Good knowledge of Windows operating systems. - Very good command of German and English. - Enthusiasm for technical challenges regarding hardware and software. - Independent, structured, and reliable working style. - Pleasure in dealing with clients. - Knowledge of MacOS.