Head of Customer Success - Loyalty and Partner Platforms (B2B)

We are looking for a proactive, detail‑oriented and AI‑savvy Head of Customer Success to join qiibee, the AI‑first company that is turning loyalty points into a global payment method. The role will be the first dedicated customer‑success position, responsible for onboarding and managing the lifecycle of B2B partners such as Miles & More and Etihad Guest within the qiibee ecosystem. On a daily basis you will own the complete onboarding journey from technical setup to live launch, guide partners through a launch checklist that covers integration, balance top‑up, listing and communication review, and maintain the operational relationship for all active accounts. You will work closely with sales to align on success strategies and KPIs, use AI‑enhanced workflows to keep the HubSpot CRM clean and up‑to‑date, drive visibility and performance across the partner's cross‑media mix, ensure all communications respect brand and compliance rules, and lead regular performance reviews that turn data into actionable improvements. Issue resolution and feedback loops will also be accelerated with AI‑driven ticket categorisation and response drafting. The position requires fluency in English and at least five years of experience in customer success, account management or partner onboarding within loyalty, SaaS or payments sectors. You must be comfortable building AI‑powered automations (e.g., with Claude), understand digital integrations such as APIs, web links, voucher uploads and campaign dashboards, and have hands‑on experience with HubSpot or a comparable CRM. A structured, ownership‑driven approach to juggling multiple projects, together with an empathetic, consultative and solution‑oriented communication style, is essential. You should also be able to work across teams and time zones, using AI to draft asynchronous updates and keep stakeholders aligned. The role is fully remote and offers a competitive monthly salary, equity participation and qiibee tokens, all within a fast‑paced startup environment. The team is international, AI‑first and focused on continuous learning and growth, giving you the chance to shape the customer‑success function from the ground up. What the role asks for: - Fluent in English - 5+ years experience in customer success, account management or partner onboarding - Proficiency with AI tools such as Claude - Good understanding of digital integrations (APIs, voucher uploads, dashboards) - Hands‑on experience with HubSpot or comparable CRM - Structured, ownership‑driven approach to managing multiple projects - Empathetic, solution‑oriented communicator - Nice-to-have: German language proficiency