Admissions Operations Manager

The Admissions Operations Manager at EHL Hospitality Business School plays a pivotal role in managing the admissions process for both undergraduate and graduate programs. EHL, a renowned institution in hospitality management, is dedicated to fostering a dynamic and inclusive learning environment. The school's mission is to develop and share hospitality knowledge, supporting the sector's growth and maintaining its status as a top-ranked institution. The main day-to-day responsibilities of the Admissions Operations Manager include overseeing the entire admissions process, from initial contact to final enrollment. This involves evaluating applications, conducting interviews, and ensuring a seamless and efficient admissions experience. The role also entails managing a team of Admissions Officers, monitoring operational performance, and driving continuous process improvements. Additionally, the manager is responsible for coordinating with various departments, including Marketing, Recruitment, and Operations, to align priorities and support new program launches. To excel in this role, candidates must have a bachelor's degree in management or a related field, along with 3–5 years of professional experience in admissions operations or similar administrative environments. Proficiency in admissions systems, CRM platforms, and data management tools is essential. Strong analytical and organizational skills, as well as the ability to thrive in a fast-paced environment, are crucial for success. Nice-to-have skills include the ability to adapt workflows and operational processes to support evolving admission requirements and growing application volumes. The role also benefits from strong communication and relationship-building skills, as well as a proactive approach to identifying and implementing corrective actions to optimize operational effectiveness. The location, team dynamics, and conditions are not specified, but the role offers opportunities for growth and development within a leading hospitality management institution. What the role asks for: - Bachelor's degree in management or a related field. - 3–5 years of professional experience in admissions operations or similar administrative environments, including team management responsibilities. - Strong command of admissions systems, CRM platforms, and data management tools. - Nice-to-have: Ability to adapt workflows and operational processes to support evolving admission requirements and growing application volumes.