Head of Customer Success - Loyalty and Partner Platforms (B2B)

We are seeking a proactive, AI‑savvy Head of Customer Success to become the first dedicated success leader at qiibee. The company runs a points‑exchange platform that enables businesses and loyalty programmes to issue and redeem rewards instantly, turning loyalty points into a major payment method. Operating as an AI‑first, fully remote international startup, qiibee partners with brands such as Miles & More and Etihad Guest. In this role you will own the complete onboarding journey for new B2B partners, guiding them from technical setup through go‑live and ongoing optimisation. You will manage the launch checklist, ensure integration milestones, balance top‑ups, listings and communication reviews are hit on schedule, and maintain the operational relationship for all active accounts. Collaboration with sales will shape success strategies and KPIs, while you drive visibility and performance across the partner's cross‑media mix. You will also steward a HubSpot CRM, leveraging AI to auto‑log interactions, enrich data and keep pipelines tidy, lead regular performance reviews, and accelerate issue resolution with AI‑driven ticket categorisation and response drafting. The position requires fluency in English and at least five years of experience in customer success, account management or partner onboarding within loyalty, SaaS or payments sectors. You must be comfortable building AI‑powered workflows using tools like Claude, understand digital integrations such as APIs, web links, voucher uploads and campaign dashboards, and have hands‑on experience with HubSpot or a comparable CRM. A structured, ownership‑driven mindset, the ability to juggle multiple projects, and an empathetic, solution‑focused communication style that blends human judgment with AI insights are essential. You should also thrive in cross‑team, multi‑time‑zone environments, using AI to draft updates and summarise meetings, and possess a strong drive to shape and expand the customer success function. The role is fully remote, offering a competitive monthly salary, equity share and qiibee tokens (QBX), and the fast‑paced environment of a growing startup. German language skills are a plus but not mandatory. qiibee looks for ambitious, high‑performing individuals eager for growth, challenges and continuous learning to help realise its vision of turning loyalty currencies into a leading payment method. What the role asks for: - Fluent English - 5+ years customer success or related experience in loyalty/SaaS/payments - Proficient with AI tools like Claude for workflow automation - Strong grasp of digital integrations (APIs, voucher uploads, dashboards) - Hands‑on experience with HubSpot or similar CRM - Structured, ownership‑driven project management ability - Empathetic, solution‑oriented communicator blending AI insights - Comfortable collaborating across teams and time zones using AI tools - Drive to build and evolve the customer success function - German language proficiency (nice‑to‑have)