Customer Success Agent (German + Spanish B2) – Madrid or Valencia!

We are seeking a Customer Success Agent to join a premier Customer Success team working on a major project. The role is based on‑site in Spain, with the choice of Madrid's bustling capital or Valencia's sunny coast, and focuses on delivering excellent service to our customers while leveraging your German and Spanish language skills. Your daily work will involve interacting with clients, resolving issues, and ensuring a smooth experience that drives satisfaction and loyalty. You'll operate within a collaborative, fully on‑site environment and can pick a shift that fits your lifestyle, morning (07:00‑16:00), afternoon (14:00‑24:00) or, for Madrid, night (22:00‑07:00). What the role asks for: - Fluency in German - Spanish language level B2 - Passion for customer success - Ability to work on‑site in Spain - Availability for morning or afternoon shift - Willingness for night shift (Madrid only) (nice-to-have)