Customer Success Manager - Core (Ads, Social, Marketing)

Sprinklr is an AI‑native platform that unifies customer‑experience management across every touchpoint. The company enables brands to combine human insight with rapid AI‑driven execution, helping them build trust through personalized, seamless interactions. Its suite covers social media, marketing, advertising, feedback collection and omnichannel contact‑center tools, and is used by more than 1,900 enterprises, including a majority of the Fortune 100. As a Customer Success Manager, Core you will act as a trusted advisor for Sprinklr's most strategic accounts that use the Marketing, Social and Advertising solutions. Your daily work will involve guiding customers on how to configure the platform to meet their key performance indicators such as return on ad spend, brand health and audience reach. You will lead the technical relationship for core products, social publishing, listening, paid ads and marketing analytics, while shaping architecture, tagging strategies and governance models. Adoption duties include overseeing onboarding for multiple internal teams, conducting health‑score audits, delivering usage diagnostics, and creating reusable playbooks for campaign orchestration and influencer management. You will also coordinate cross‑functional groups (product, solutions consultants, services) to resolve technical issues, launch new modules, and drive strategic expansion, as well as prepare executive‑level business reviews that translate platform data into clear ROI narratives. Finally, you will feed real‑world insights back to Sprinklr's product and engineering teams to influence future roadmap decisions. The posting does not specify any mandatory qualifications, years of experience, language proficiency, certifications or formal education requirements. No explicit must‑have criteria are listed for this role. Similarly, the description does not mention any optional or "nice‑to‑have" skills, preferred locations, team size, work‑style details, or growth opportunities beyond the responsibilities outlined above. What the role asks for: