Swissquote Customer Care Representative

Swissquote’s Yuh app is Switzerland’s most comprehensive financial platform, letting users pay, save and invest through a single mobile experience. As a Customer Care Representative you will join the Yuh team, acting as the primary bridge between the app and its users, helping them navigate their financial journey in a modern, digital‑banking environment. In this role you will spend the majority of your day handling inbound and outbound calls, delivering courteous and professional assistance. You will answer questions, troubleshoot problems and guide clients through the Yuh app’s payment, savings and investment features. Each interaction must be recorded accurately in internal systems, and you will work closely with fellow representatives and other departments to ensure smooth service delivery and to feed back ideas for product and process enhancements. Maintaining confidentiality, fairness and regulatory compliance is essential throughout every client contact. The position requires a completed apprenticeship that grants a Federal Certificate of Competence, as well as prior experience in customer‑service roles, ideally within the financial sector. Candidates must be fluent in both English and French and possess strong verbal and written communication abilities. Proficiency with standard office software and telephone systems is expected, together with a talent for active listening, empathy and persuasive communication. A proactive, team‑oriented mindset and a “can‑do” attitude are also mandatory. Yuh operates in a fast‑growing fintech space, offering a collaborative atmosphere where learning about stocks, ETFs and cryptocurrencies is encouraged. While not required, speaking Italian is highly valued, and knowledge of German is considered a plus. The role is full‑time, based in Switzerland, and provides the chance to develop expertise in a cutting‑edge banking app while contributing to a customer‑centric culture. What the role asks for: - Completed apprenticeship (Federal Certificate of Competence) - Experience in customer satisfaction, preferably financial services - Fluency in English and French - Excellent verbal and written communication - Familiarity with office software and phone systems - Strong listening and empathy skills - Proactive team‑player attitude - Italian proficiency (highly recommended)