French Speaking Customer Experts for Canon - Work In Athens, Greece

The role is for a French Speaking Customer Expert for Canon, facilitated by Mercier Consultancy Group. This international recruitment and BPO firm specializes in connecting top talent with leading global brands, ensuring excellence in staffing solutions. The position is based in Athens, Greece, offering a unique blend of career development and cultural immersion. The main day-to-day responsibilities include providing high-quality technical and general support to French-speaking customers regarding Canon products. This involves resolving inquiries through various communication channels, documenting interactions accurately within the CRM system, and collaborating with international teams to troubleshoot issues. The role also requires promoting brand loyalty, staying updated on new product launches, and handling customer complaints with empathy and professionalism. To qualify, candidates must have native or fluent French language skills, both spoken and written. A valid EU passport or a valid Greek work permit is essential. Strong communication and interpersonal skills, ideally gained within the Customer Support Services industry, are required. A proactive attitude towards learning and professional development is also necessary. Nice-to-have skills include the ability to thrive in an international, on-site office environment based in Athens and confidence in using modern technology and digital support tools. The location in Athens offers a vibrant social culture, historic landmarks, and a Mediterranean climate, providing a high-quality, balanced daily life. What the role asks for: - Native or fluent French (spoken and written) - Valid EU passport or a valid Greek work permit - Strong communication and interpersonal skills - Proactive attitude towards learning and professional development - Ability to thrive in an international, on-site office environment - Confidence in using modern technology and digital support tools