German Speaking Fitbit Products Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group, a leading international recruitment and BPO firm, is seeking a German Speaking Fitbit Products Support Specialist to join their team in Sofia, Bulgaria. The company specializes in connecting top talent with global brands, focusing on career-defining opportunities within the European market. This role is ideal for fitness enthusiasts who want to provide high-quality support in the dynamic Fitness & Wellness sector while enjoying a vibrant lifestyle in one of Europe's most exciting capitals. The main responsibilities of the German Speaking Fitbit Products Support Specialist include providing world-class customer support for Fitbit wearable technology. This involves assisting users with product setup, troubleshooting synchronization issues, and offering expert advice on wellness-related features. The role also requires documenting and resolving customer inquiries with precision, staying updated on the latest advancements in wearable fitness tech, and collaborating with international teams to enhance service protocols. The goal is to ensure a seamless user experience and meet performance metrics consistently. To qualify for this position, candidates must have native or fluent German language skills, both spoken and written. A valid EU passport is mandatory. Additionally, a genuine passion for the Fitness & Wellness industry and an active, healthy lifestyle are essential. Exceptional communication skills and a customer-centric mindset are also required. Previous experience in technical support or customer service is a distinct advantage. Nice-to-have skills include an eagerness to relocate to Sofia, Bulgaria. The location offers a blend of historic charm, stunning landscapes, and a vibrant modern lifestyle. The team provides a comprehensive relocation package, including flight, transfer, and hotel accommodations, to ensure a smooth transition. The role offers opportunities for professional development within the lucrative Fitness & Wellness industry. What the role asks for: - Native or fluent German (spoken and written) - Valid EU passport - Genuine passion for the Fitness & Wellness industry - Exceptional communication skills - Customer-centric mindset - Previous experience in technical support or customer service (nice-to-have)