IT Support Engineer

Hexagon Robotics, a branch of the worldwide precision‑measurement leader Hexagon, builds humanoid machines for industrial use, aiming to ease labour shortages and move from simple automation toward full autonomy. Their first robot, AEON, entered pilot programmes with five customers after its June 2025 launch. The opening is for an IT Support Engineer based on‑site in Zürich, reporting initially to the Director of Operations and later to a dedicated IT Manager as the department expands. The daily work revolves around handling all support tickets for more than 150 staff members, from initial triage through resolution and escalation when required, with an emphasis on rapid response. The role demands strong hands‑on Linux desktop assistance, using tools such as Jira Service Management or Service