CRM Specialist (m/w/d) Customer Service & Contact Management (40-60%)

KWS Suisse SA is seeking a dedicated and customer-focused individual to join their team as a CRM Specialist (m/w/d) Customer Service & Contact Management. The company specializes in the agricultural industry, providing seeds and related services to farmers and distribution partners. The CRM Specialist will serve as the primary contact for customers, farmers, and distribution partners across Switzerland. This role involves managing communications through various channels, including the digital platform myKWS, phone, and email. The specialist will work closely with internal teams in Switzerland and international KWS teams to ensure smooth coordination of administrative and operational tasks. Key responsibilities include handling customer inquiries, managing customer data within the Salesforce CRM system, coordinating international shipments, and processing orders through SAP S/4HANA. The role requires a high level of organization, attention to detail, and the ability to prioritize tasks effectively. Candidates must have completed a commercial or business administration training program or a similar qualification. Several years of experience in customer service, sales support, or administration are essential. Proficiency in using CRM systems, particularly Salesforce, is required. Knowledge of SAP S/4HANA is beneficial. Strong organizational skills, a customer-focused approach, and excellent communication abilities are crucial. Fluency in German, French, and English at a minimum C1 level is mandatory. Occasional business travel within Switzerland and abroad may be required. Experience in the agricultural sector is a plus. The role offers the opportunity to work in a supportive, international team with flexible working hours and mobile working options. The position is based in the Zürich / Zürich Oberland region, with the current office located in Basel. What the role asks for: - Completed commercial/business administration training or comparable qualification in the field of administration, business administration or office administration - Several years of professional experience in a similar position in the field of customer service, sales support or administration - Experience with CRM systems, ideally Salesforce - Knowledge of SAP S/4HANA is an advantage - Language skills: German, French and English (at least C1 level) - Driving license category B is an advantage