Team Manager Zurich

The role of Team Manager at Prada in Zurich involves leading and developing a team to drive the store's success. The company is a luxury fashion brand known for its high-end products and exceptional client experience. The Team Manager will act as a Brand Ambassador, embodying Prada's core values and ensuring a commitment to the Client Promise. The main day-to-day responsibilities include leading, training, and coaching the team to achieve sales goals and maintain an exceptional client experience. This involves guiding team members, setting performance goals, and conducting regular performance discussions. The Team Manager will also be responsible for training the team on client journey, clienteling, and product knowledge. Additionally, they will participate in talent acquisition, create a positive work environment, and ensure efficient sales floor management. The role also includes enhancing store performance through CRM and clienteling initiatives, expanding the client base, and providing after-sales services. The Team Manager will monitor category performance, collaborate with various teams, and ensure adherence to company policies and procedures. To qualify for this role, candidates must have 5–7 years of experience in a similar role in luxury retail. Strong leadership, people management, and coaching skills are essential. Candidates should also possess a strong commercial and results-oriented mindset, excellent clienteling and CRM skills, and strong communication and interpersonal skills. Proficiency in driving performance and managing KPIs, as well as a deep product knowledge and storytelling skills, are required. The ability to develop the client base and identify business opportunities is crucial. Additionally, candidates must be proactive, organized, and solution-oriented, with a high attention to detail and respect for company policies and procedures. A passion for luxury, fashion, and the Prada brand is also necessary. Nice-to-have skills include the ability to collaborate effectively with Store Management and cross-functional teams. The location in Zurich offers a dynamic and luxurious environment, with opportunities for growth and development within the Prada brand. What the role asks for: - 5–7 years of experience in a similar role in luxury retail. - Strong leadership, people management and coaching skills. - Strong commercial and results-oriented mindset. - Client-centric approach with excellent clienteling and CRM skills. - Strong communication and interpersonal skills. - Ability to drive performance and manage KPIs. - Strong product knowledge and storytelling skills. - Ability to develop the client base and identify business opportunities. - Proactive, organized and solution-oriented approach. - High attention to detail and respect for company policies and procedures.