Customer Experience Specialist 80 -100% (all genders) | Bossard Group

Bossard Group, a global leader in fastening solutions, seeks a Customer Experience Specialist for its Zug office. Working between 80 % and 100 % of a full‑time schedule, you will serve as the primary liaison for clients, ensuring their inquiries are answered and their needs are satisfied. Your daily tasks include receiving and processing customer requests, diagnosing issues, and delivering customized resolutions. You will coordinate with sales, logistics and product development teams to guarantee a smooth end‑to‑end service, and you will document interactions to support ongoing improvement. The role demands at least two years of experience in a customer‑facing position. You must communicate fluently in English, both spoken and written, and demonstrate strong interpersonal abilities. A proactive, solution‑focused attitude and the capacity to operate efficiently in a high‑velocity environment are essential. Based in Zug, you will join an international workplace where English is the business language despite the region's German heritage. The position offers the opportunity to shape the overall customer experience strategy of a market leader. Knowledge of an additional language is considered a plus. What the role asks for: - Fluency in English (spoken and written) - Minimum 2 years customer‑facing experience - Strong communication and interpersonal skills - Proactive, solution‑oriented mindset - Ability to thrive in a fast‑paced environment - Nice‑to‑have: proficiency in another language