Senior Conversation Designer - Experience Design Center of Excellence

UBS is seeking a Senior Conversation Designer to join their Experience Design Center of Excellence in Zürich. The role involves crafting and refining conversational experiences for various interfaces, including chatbots, voice assistants, and AI-driven platforms. The goal is to ensure that user interactions with UBS products and services are smooth, intuitive, and centered around human needs. The day-to-day tasks include designing and improving conversational journeys, developing and refining conversational flows, and conducting user research to understand and address user needs. The designer will collaborate with various teams, including product managers, UX designers, and developers, to align conversation designs with overall product goals. Additionally, the role involves creating and maintaining clear, natural-sounding dialogue, documenting conversation design, and ensuring compliance with regulatory and data privacy requirements. To excel in this role, candidates must have a proven track record in designing conversational interfaces, a strong understanding of conversation principles and linguistics, and proficiency in natural language processing and understanding. Familiarity with LLMs and their applications in conversation design, as well as proficiency in design tools like Figma, is essential. Strong analytical skills and excellent communication abilities are also required. Proficiency in English is mandatory, and knowledge of additional languages such as German, French, or Italian is a significant advantage. The position offers the opportunity to work in a dynamic, agile environment with a hybrid work model, collaborating with diverse teams to drive organizational transformation. The role also involves leading and growing a community around conversation design and acting as a thought leader in advancing conversational banking practices. What the role asks for: - Experience in designing conversational interfaces for chatbots, voice assistants, interactive voice responses (IVRs) and related work - Strong understanding of conversational/interaction principles and linguistics - Strong understanding of natural language processing (NLP) and natural language understanding (NLU) - Knowledge in LLMs and their practical applications in conversational design - Proficiency in Figma and other advanced design tools - English skills - Bachelor's degree in Design, Human-Computer Interaction, Linguistics, Computer Science or a related field