Frontoffice Mitarbeiter/in (m/w/d)

Hoval AG, a leading technology company specializing in innovative heating and air conditioning systems, is seeking a Frontoffice Mitarbeiter/in (m/w/d) to join their service team in Feldmeilen, Switzerland. The role involves direct customer and partner communication, managing daily operations, and handling administrative tasks. The main responsibilities include handling customer inquiries via phone and email, planning the daily schedule to ensure smooth operations, and managing administrative duties. The role requires excellent communication skills in German, both written and spoken, and experience in call center operations or front office roles is beneficial. Experience in handling customer complaints is also a plus. The ideal candidate should be highly resilient, even in hectic situations, and have a basic commercial education or equivalent experience. Knowledge of SAP is advantageous. The position offers a dynamic and responsible role within a supportive and collaborative team, with attractive employment conditions. Was die Stelle verlangt: - Ausgezeichnete Kommunikationsfähigkeiten mündlich und schriftlich auf Deutsch - Erfahrung im Reklamationsmanagement - Grundausbildung im kaufmännischen Bereich oder entsprechende Erfahrung - Sehr belastbar auch in hektischen Situationen - Erfahrung als Callcenter Agent (Out-/Inbound, Frontoffice, etc.) von Vorteil - SAP-Kenntnisse von Vorteil