Customer Service Manager

The Customer Service Manager at GoodwillAZ Baseline Store is responsible for managing daily front-of-house operations. This includes scheduling staff, coaching performance, and addressing escalated customer issues to ensure a smooth shopping experience. The role involves leading a diverse team, setting service standards, and working with merchandising and donation-processing departments to align customer experience with the organization's mission. The main responsibilities include overseeing staff scheduling, coaching team members, and handling complex customer inquiries. The manager will also develop service standards and collaborate with other departments to improve customer satisfaction and operational efficiency. Candidates must have at least 3 years of supervisory experience in retail or nonprofit customer service. Strong communication and conflict-resolution skills are essential, as is proficiency with POS and CRM systems. What the role asks for: - 3+ years of supervisory experience in retail or nonprofit customer service - Strong communication and conflict-resolution skills - Proficiency with POS and CRM systems