Customer Care Representative

Yuh is the flagship financial app of Switzerland, offering users a seamless way to pay, save and invest. Launched in 2021 as a spin‑off of Swissquote, the country’s leading digital bank, Yuh combines transparent, responsible money management with the freedom of a post‑banking world. As a Customer Care Representative you become the primary bridge between the app and its growing community of users, helping them navigate their financial journeys while gaining hands‑on exposure to modern fintech operations. In this role you will handle the bulk of client interactions by phone, both inbound and outbound, which makes up roughly 70‑80 % of a typical day. You will deliver courteous, accurate assistance, resolve questions and problems related to payments, savings and investment features, and explain product details in a clear and compliant manner. Every conversation is recorded in internal systems to guarantee follow‑up and transparency, and you will work closely with fellow representatives and other departments to keep service delivery smooth and to feed back ideas for platform and process enhancements. Maintaining confidentiality and adhering to regulatory standards are essential throughout. The position requires a completed apprenticeship that grants a Federal Certificate of Competence, as well as prior experience in customer satisfaction—ideally within financial services where handling enquiries and complaints is routine. Fluency in both English and French is mandatory, and you must possess strong verbal and written communication skills. Comfort with standard office software and telephone systems is expected, alongside a proactive, “can‑do” attitude and a genuine enjoyment of teamwork. A keen interest in financial products such as stocks, ETFs and cryptocurrencies is valued, and proficiency in Italian is highly recommended, while German knowledge is considered a plus. Working from Yuh’s Swiss headquarters places you in a vibrant, forward‑thinking environment where collaboration and continuous learning are encouraged, offering a solid foundation for a career in banking and fintech. What the role asks for: - Completed apprenticeship (Federal certificate of Competence) - Experience in customer satisfaction, preferably financial services - Fluency in English - Fluency in French - Excellent verbal and written communication - Familiarity with office software - Familiarity with phone systems - Strong interest in financial products and markets (nice-to-have) - Italian proficiency (nice-to-have) - German proficiency (nice-to-have)