Fraud Analyst Officer

Swissquote, the Swiss leader in online banking, offers trading, investing and banking services to more than half a million clients through secure digital platforms. The company’s Middle Office – Anti‑Fraud & Financial Crime Center is seeking a Fraud Analyst Officer to help protect those services and support the broader team. In this role you will act as the liaison between the internal customer‑support group and the fraud‑prevention function, handling dispute requests and processing related transactions on Visa and MasterCard systems. Daily tasks include reviewing transaction‑monitoring alerts, flagging irregular activity, investigating alerts and taking immediate corrective actions while ensuring compliance. You will also resolve card‑holder issues, document investigations, maintain case outcomes and keep up‑to‑date with card‑scheme regulations, while looking for ways to refine existing fraud‑detection strategies. The position requires at least three years of experience in a banking‑operations environment and fluency in both written and spoken English and French. Candidates must demonstrate strong communication, organization and meticulous attention to detail, as well as solid analytical skills and the ability to think creatively. The ability to work collaboratively, manage stress and handle high‑volume workloads is essential. A deep understanding of Visa and MasterCard dispute rules is considered a valuable asset. Swissquote promotes a flexible, dress‑code‑free workplace within multicultural teams of over a thousand employees, encouraging continuous learning and career growth in a fast‑paced setting. The company welcomes applicants from diverse backgrounds and perspectives.