Reservations & Guest Contact Agent Telemarketing

L.RAPHAEL Genève is a Swiss luxury brand renowned for its innovative wellness, beauty and longevity solutions, partnering with elite venues such as the Four Seasons. The company is expanding its presence and seeks Reservations & Guest Contact Agents in Israel to serve as the initial point of contact for its discerning clientele. In this office‑based position, you will answer inbound calls with a courteous, brand‑consistent tone, manage bookings by creating, modifying, confirming or cancelling reservations, and supply guests with details on treatments, availability, pricing and services. You will keep the reservation system accurately updated, address guest inquiries and follow‑ups, and liaise with spa and operations teams when required, all while meeting established call‑handling and reservation targets. The role demands fluent spoken English and Hebrew, excellent communication and guest‑service abilities, and a proactive, solution‑focused attitude with strong attention to detail. Candidates should be comfortable in a busy reservation setting, possess a results‑driven mindset, and demonstrate genuine enthusiasm for wellness and Swiss‑quality experiences. Additional language skills are considered a plus, and the position offers the chance to work closely with a visionary CEO and a supportive building team within a dynamic, high‑end environment. Working hours cover daytime periods with some early‑evening shifts, providing a professional setting in Israel for those who thrive in fast‑paced, luxury‑focused service roles.