Customer Service Support & Excellence Specialist (a) 100%

The Customer Service Support & Excellence Specialist is a key role within a company that focuses on customer service and operational excellence. The specialist will act as a key user for various applications, including SAP and CRM, ensuring and enhancing data quality. They will also optimize processes, create and manage contracts, and support both local and EMEA-wide projects. Additionally, the specialist will conduct training sessions and assist with the onboarding of new employees, as well as provide expert support to trainees in customer service and handle complex issues and escalations. The main responsibilities include managing and improving data quality, optimizing processes, and creating various types of contracts. The specialist will also collaborate on projects across different regions, conduct training, and support new hires. They will provide expert guidance to trainees and handle complex customer issues. The ideal candidate will have a commercial background and several years of experience in customer service or a similar role. Proficiency in MS-Office is essential, with SAP experience being beneficial. The role requires a structured, independent, and process-oriented approach, along with a strong focus on service and customer satisfaction. Fluency in German and good English skills are also required. The company offers a secure and engaging work environment in a meaningful industry, with a motivated team and various benefits. The new location in Zollikofen, starting in November 2026, features modern facilities designed for collaboration, innovation, and training. The workspace includes well-lit areas, modern meeting rooms, and community zones. Was die Stelle verlangt: - Kaufmännische Grundausbildung - Mehrjährige Erfahrung im Customer Service - Sehr gute MS-Office-Kenntnisse - Strukturierte, selbständige und prozessorientierte Arbeitsweise - Sehr gute Deutschkenntnisse - Gute Englischkenntnisse - SAP-Erfahrung (nice-to-have)