French Speaking Customer Experts for Cloud Workspace - Work In Athens, Greece

Mercier Consultancy Group, a leading European recruitment and BPO consultancy, is seeking French Speaking Customer Experts for Cloud Workspace to join their team in Athens, Greece. The company specializes in connecting top talent with prestigious organizations in the global technology market, focusing on high-level career transitions. The main day-to-day responsibilities include providing high-level technical support for cloud-based software environments to French-speaking enterprise clients. This involves troubleshooting complex IT infrastructure queries, maintaining a deep understanding of cloud migration, storage, and collaboration tools, and delivering exceptional customer service through various communication channels. The role also requires collaborating with cross-functional IT teams to resolve escalated technical issues, documenting resolutions, and contributing to the internal knowledge base. Additionally, the position involves participating in continuous technical training to stay updated with the latest cloud technology trends. To qualify for this role, candidates must have native or fluent French language skills, both spoken and written. A valid EU passport or a work permit for Greece is mandatory. Professional proficiency in English is also required to collaborate effectively within a multinational corporate environment. Candidates should have a strong passion for the IT industry and a foundational interest in cloud computing technologies. Proven experience in customer service or technical support roles is essential. Nice-to-have skills include a strong passion for the IT industry and a foundational interest in cloud computing technologies. The location in Athens, Greece, offers an attractive lifestyle with a blend of ancient culture and modern living. The team provides comprehensive support for relocation and local integration, making the transition smooth for those seeking jobs in Greece. The role offers excellent opportunities for career growth within the fast-paced IT sector. What the role asks for: - Native or fluent French (spoken and written) - Valid EU passport or a work permit for Greece - Professional proficiency in English - Proven track record in customer service or technical support roles