Customer Service Coordinator

EF Education First is a global education company. The Customer Service Coordinator will support customers during their international experiences. The main tasks involve handling customer inquiries, providing support, and ensuring a smooth experience for travelers. The role is based in Lausanne, Switzerland, and offers a dynamic, international work environment. The role requires strong communication and organizational skills. The coordinator will be the first point of contact for customers, addressing their needs and resolving issues promptly. The position involves a high degree of personal responsibility and the freedom to contribute ideas and implement them. The ideal candidate will have a customer-centric approach and a passion for supporting people during unique experiences abroad. The role offers opportunities for national and international meetings, business travel, and regular office events to build a network and develop professionally. What the role asks for: - Great communication and organizational skills - Customer-centric approach - Passion for supporting people during unique experiences abroad - Availability to start in October 2026, or by agreement