Customer Support Specialist - Embedded & Digital Finance

The role of Customer Support Specialist - Embedded & Digital Finance at YAPEAL involves providing top-tier support to a variety of clients, including Embedded Finance Partners, Business Clients, and Retail Users. YAPEAL is a Swiss fintech company, founded in 2018, that offers integrated financial services through its Digital First platform. The company is recognized for its innovation in the financial sector and holds the first fintech licence in Switzerland. The main day-to-day responsibilities include providing high-quality support across multiple channels, resolving complex inquiries related to card transactions and financial services, and contributing to incident analysis. The role also involves collaborating with product and operations teams to monitor performance and improve customer satisfaction. Additionally, the specialist will ensure that all support activities align with compliance and risk standards within a regulated environment. To qualify for this role, candidates must have a solid background in financial services, banking, cards, payments, or similar fields. Proficiency in English and (Swiss-)German is required, with proficiency in French or Italian being a strong plus. Candidates should also have proven experience supporting diverse client groups in a high-growth fintech environment and strong stakeholder management skills. A natural interest in technical analysis and troubleshooting is also beneficial. Nice-to-have skills include a hands-on approach and the willingness to grow within a fast-paced, regulated startup. The role offers a collaborative and forward-thinking team environment, with opportunities for growth and impact in the future of finance. The company values creativity, flexibility, and customer success, providing the flexibility needed to thrive and succeed. What the role asks for: - A solid background in financial services, banking, cards, payments or similar. - Proficiency in English and (Swiss-)German. - Proven experience supporting diverse client groups in a high-growth fintech environment. - Strong stakeholder management and the ability to explain complex financial topics clearly. - A natural interest in technical analysis and troubleshooting to support incident resolution (a plus). - Proficiency in French or Italian (a plus).