Portuguese Speaking Customer Care Experts - Work Remote In Greece

The role of a Portuguese Speaking Customer Care Expert at Mercier Consultancy Group involves providing top-notch customer support in the Customer Support Services sector. The company is a leading international staffing firm, specializing in connecting skilled professionals with top organizations across Europe. This position is based in Greece and offers a unique opportunity for language professionals to advance their careers in an international setting. The main day-to-day responsibilities include delivering exceptional support to clients through various channels such as phone, email, and live chat. The role requires maintaining high levels of customer satisfaction by resolving inquiries efficiently and professionally. Additionally, the expert will represent prestigious international brands, document all interactions accurately, and collaborate with cross-functional teams to identify service improvements. Ongoing training sessions are part of the role to stay updated on product knowledge and communication best practices. The goal is to provide personalized assistance to ensure long-term customer loyalty and a positive brand perception. To qualify for this role, candidates must have native or fluent Portuguese language skills, both spoken and written. A strong command of the English language is also required to facilitate international communication. A valid EU passport is mandatory. Strong empathy, active listening, and problem-solving abilities are essential for this role. The ability to thrive in a remote work environment while remaining fully engaged with the team is crucial. Nice-to-have skills include previous experience in customer-facing roles, which is considered an advantage. The location in Greece offers a unique blend of ancient history, world-class nightlife, and breathtaking beaches, ensuring a rich experience outside of work. The team and conditions are supportive, with a comprehensive relocation package and ongoing training programs to ensure success. What the role asks for: - Native or fluent Portuguese (spoken and written) - Excellent command of the English language - Valid EU passport - Strong empathy, active listening, and problem-solving abilities - Ability to thrive in a remote work environment - Previous experience in customer-facing roles (nice-to-have)