German speaking customer service agent - work in Sofia - paid relocation

Patrique Mercier Recruitment FR is looking for a German‑speaking Customer Service Agent to join its fast‑growing team based in Sofia, Bulgaria. The position includes a fully funded relocation package, making it an attractive step for professionals who want to develop their customer‑service career in an international setting. In this role you will interact with German‑language customers through phone, email and live‑chat, answering questions about products, orders, returns and general support. You will address complaints promptly, keep precise records of each contact in the CRM system, stay informed about the latest product information, and work closely with colleagues to continuously improve the overall client experience. Ongoing training sessions will help you sharpen both product knowledge and service techniques. The job requires fluency in German and English, both spoken and written, and a background in customer service is preferred. Strong communication and interpersonal abilities, a problem‑solving mindset focused on the client, and a detail‑oriented, organized approach are essential. You should be comfortable using typical customer‑service software and Microsoft Office applications, and be ready to relocate to Bulgaria. The offer includes a secure contract, a competitive salary, a €1,500 signing bonus, and extra health‑insurance options. Employees benefit from more than fifty tailored perks, a welcoming multicultural workplace, and continuous learning opportunities. The company also covers all relocation expenses, including transport, temporary accommodation, rent and assistance in finding a permanent home.