Senior Customer Solutions Manager

Amazon Web Services (AWS) is seeking a Senior Customer Solutions Manager to act as a strategic partner for the company's largest and most complex cloud customers. In this role you will guide multi‑year AWS adoption journeys, ensuring that every internal AWS team works in sync to deliver measurable outcomes for the client. Your daily work will involve coordinating across sales, support, solutions architecture, professional services and product engineering to plan and execute major workload migrations. You will turn high‑level account strategies into concrete actions, develop and run education programmes, align roadmaps with business goals, host executive briefing sessions and manage go‑live transitions. By continuously proposing new tools, ideas and mechanisms, you will help customers overcome operational, educational and governance challenges while championing AWS services. The position requires proven experience leading large‑scale IT, digital or business transformation initiatives and a background in senior‑level customer‑facing roles. You must communicate clearly in writing and verbally, especially when presenting to C‑suite or VP audiences, and demonstrate meticulous governance, troubleshooting abilities and an eye for detail. AWS Global Sales offers a diverse, inclusive environment that values curiosity, mentorship and work‑life harmony. The team empowers customers worldwide with tailored services and cutting‑edge technology, fostering continuous learning and career growth. Flexible working arrangements and a culture that celebrates varied experiences support both personal and professional success. What the role asks for: - Experience leading large‑scale IT/digital transformation programs - Senior‑level customer‑facing experience - Excellent written and verbal communication to C‑suite - Strong governance, troubleshooting and detail‑orientation - Direct experience implementing AWS or cloud services (nice‑to‑have) - Deep knowledge of technology and market trends (nice‑to‑have) - PMP and/or Scrum/Agile, SAFe certification (nice‑to‑have)