Customer Success Manager, Hospital IT Software

IQVIA, known as The Human Data Science Company, combines data, analytics and technology to help healthcare organisations improve patient outcomes. The company is looking for a Customer Success Manager for its Hospital IT Software portfolio in Switzerland. In this hybrid role the manager will act as the main point of contact after a contract is signed, guiding hospitals through adoption, implementation and ongoing use of IQVIA's solutions while also contributing to revenue growth and account development. The daily work revolves around ensuring successful deployments and high customer satisfaction. The manager will build relationships with clinical, operational, IT and executive stakeholders, lead onboarding, coordinate implementation steps, organise training sessions and oversee go‑live activities. They will monitor adoption metrics, manage risks and escalations, and provide support for renewals and expansion opportunities. Collaboration with sales, global delivery teams and external partners is required to align technical feasibility, demonstrate solutions and capture customer requirements for product road‑maps. Success in this position depends on a deep knowledge of hospital business processes, clinical and operational workflows, and the logic embedded in Hospital Information Systems. The candidate must be able to engage with diverse stakeholders, translate business needs into clear functional and technical specifications, and act as a bridge between users and technical teams. Prior experience in customer success, implementation or consulting within health‑technology environments is essential, as is familiarity with interoperability standards such as HL7, FHIR, APIs and data‑integration concepts. The role offers exposure to a global network of experts and the chance to shape the future of healthcare technology across multiple geographies. IQVIA promotes a diverse and inclusive culture, encouraging personal growth without boundaries. While the position is based in Switzerland, the manager will work closely with both local and international teams, benefitting from cross‑border collaboration and the company's extensive therapeutic and technology portfolio. The environment supports independent work as well as strong teamwork, providing a platform for career advancement. Candidates who can combine strong project coordination, problem‑solving and communication skills with the ability to influence senior stakeholders will thrive. Fluency in German is required, and French language skills are considered a valuable addition. The position balances customer‑centric responsibilities with commercial objectives, making it ideal for professionals eager to drive both client success and business growth in the health‑IT sector. What the role asks for: - German language proficiency - Experience in customer success or consulting in Health IT - Understanding of hospital business processes and HIS logic - Ability to elicit, document and validate clinical/IT requirements - Knowledge of HL7, FHIR, APIs and data integration - Proven relationship‑building with senior healthcare stakeholders - Strong project coordination, problem‑solving and communication skills - French language (nice to have)