Customs_CCCG_Business Support Supervisor 100%

The role of a CCCG Business Support Supervisor at DHL Express involves supporting the CCCG Contact & Compliance Manager in managing and enhancing operational activities within the customs organization. DHL Express is a global leader in express delivery and logistics, known for its commitment to empowering employees and fostering a positive work environment. The company has been recognized as the No.1 World's Best Workplace™ by Great Place to Work and Fortune Magazine. The main day-to-day responsibilities include monitoring and analyzing operational performance through KPIs, dashboards, and management reports. This involves preparing, maintaining, and distributing operational reports, statistics, and business performance data. The role also includes identifying operational trends, risks, bottlenecks, and improvement opportunities, as well as supporting management decision-making through data-driven analysis and recommendations. Additionally, the supervisor will coordinate activities between various departments, including Customs, Operations, GTW, Customer Service, CCPU, Finance, Sales & Marketing, IT, and Regional IT. They will ensure alignment of priorities across these departments and support operational initiatives. The role also involves maintaining and improving operational processes, procedures, work instructions, and supporting documentation, as well as driving continuous improvement initiatives. To qualify for this role, candidates must have a relevant qualification and at least 3 years of experience in a similar position. Proficiency in English is required, with a minimum level of C1. Familiarity with customs processes and procedures is essential. Experience with SAP and Microsoft Office is also necessary. Additionally, the role requires a proactive approach to problem-solving and a strong focus on customer satisfaction. Nice-to-have skills include experience with data analysis tools and a background in logistics or supply chain management. The role is based in Basel Airport, offering a dynamic and collaborative team environment. The company provides a range of benefits, including a 13th month salary, anniversary bonuses, and comprehensive health management. The team culture is characterized by flat hierarchies, a first-name culture, and various team events. What the role asks for: - Relevant qualification - 3 years of experience in a similar position - Proficiency in English, level C1 - Familiarity with customs processes and procedures - Experience with SAP - Experience with Microsoft Office - Proactive approach to problem-solving - Strong focus on customer satisfaction