Digital Banking Support (German Speaking)

The role of Digital Banking Support (German Speaking) is within the banking and insurance industry, focusing on providing expert-level support for digital banking tools. The company offers a range of digital banking services, including online banking, mobile banking apps, and other e-channel services. The main day-to-day responsibilities involve assisting both internal staff and external clients in resolving technical or functional issues related to these digital platforms. This includes serving as a point of contact for escalation regarding digital banking functionalities, security features, and system navigation. Additionally, the role involves delivering training sessions and creating instructional materials to enhance user proficiency across various digital tools. The position requires in-depth knowledge of digital banking systems and cybersecurity practices, as well as strong communication skills to explain technical concepts clearly to non-technical users. Proficiency in using CRM tools and documenting client interactions is also essential. The role demands excellent communication skills in English and German. Proficiency in Italian, Spanish, or French is a nice-to-have. The position is based in Zurich and offers a hybrid work arrangement. The start date is immediately, with an end date of 31.12.2026, with the possibility of extension. The role is a full-time, temporary assignment. What the role asks for: - In-depth knowledge of digital banking systems and cybersecurity practices. - Strong communication skills to explain technical concepts clearly to non-technical users. - Proficiency in using CRM tools and documenting client interactions. - Excellent communication skills in English and German. - Nice-to-have: Proficiency in Italian, Spanish, or French.