Mid Market Onboarding Coach

Cloudbeds builds a cloud‑based system that helps hotels and other lodging businesses run more efficiently, linking them with thousands of partners and handling billions of bookings each year. The Mid Market Onboarding Coach works with property owners and managers that fall in the mid‑size segment, guiding them from the first configuration steps through full launch while keeping the company’s AI‑driven, hospitality‑focused philosophy front‑and‑center. Each day the coach steers the implementation plan, runs training sessions, and assists clients in tailoring the software to match their operational goals. The role involves configuring the system, advising on workflow redesign, and ensuring that property leaders feel confident using the tools. Ongoing interaction spans video calls, phone chats, and email exchanges, with the coach acting as the primary point of contact for any escalated issues and coordinating with project managers and other internal groups to keep milestones on track. Applicants must have direct experience working inside hotel or similar hospitality operations and be comfortable offering strategic advice. A consultative attitude, strong emotional intelligence, and the ability to build trust with senior stakeholders are essential. Candidates should also be adept at using AI‑enabled utilities to reduce repetitive tasks and be prepared to handle complex onboarding scenarios across multiple communication channels. The position is fully remote, joining a worldwide team of former hoteliers who value personal connection over routine processes. Success in the role can lead to deeper involvement with product feedback loops, cross‑functional projects, and the chance to influence how the platform evolves for future customers.