Senior Business Analyst - Client Relationship Management

The position of Senior Business Analyst – Client Relationship Management is offered through Experis, a worldwide provider of IT staffing and project services with offices in Zürich, Basel and Geneva. The role centres on shaping technology solutions that support client‑relationship and sales functions for a banking or financial‑services environment. On a daily basis the analyst will work closely with business owners to capture, analyse and record requirements, turning them into technical designs. Core tasks involve structuring and modelling data about clients, contacts, legal entities and relationships, setting data ownership rules and quality checks, and carrying out mapping and source‑to‑target analysis across CRM and related front‑office applications. The individual will also enhance data accuracy and hierarchy clarity, draft user stories, process diagrams and functional specifications, and partner with architects and developers to deliver CRM upgrades, integrations and data‑centric solutions while assisting with testing, rollout and user adoption. Candidates must hold at least a bachelor’s degree in computer science, information systems, finance or a comparable field and bring more than seven years of business‑analysis experience in the banking sector. Proven expertise with CRM platforms, client data management, data‑modelling and relationship‑modelling is essential, as is hands‑on work with data mapping, migration and API‑based integrations. A solid grasp of customer master data, golden‑source concepts, data‑governance and quality frameworks is required, together with strong analytical, problem‑solving and communication abilities. Fluency in English is mandatory; German is a plus. Additional advantages include familiarity with client onboarding, sales,