Customer Care Representative

Yuh, the most complete financial app in Switzerland, offers a comprehensive platform for paying, saving, and investing. As a brainchild of Swissquote, the Swiss leader in digital banking, Yuh aims to manage finances transparently, responsibly, and with full freedom in the post-banking era. The company is seeking a Customer Care Representative to act as the main link between Yuh and its clients, ensuring a smooth and positive experience for users of the Yuh app. The primary responsibilities of a Customer Care Representative at Yuh involve handling inbound and outbound phone calls, which make up approximately 70–80% of daily activities. This role requires providing accurate support via telephone, resolving client inquiries, issues, and requests related to the Yuh App in areas such as pay, save, and investments. The representative will guide clients through their financial journey, explaining products, features, and processes in a clear, empathetic, and compliant manner. Ensuring high levels of client satisfaction is crucial, especially in time-sensitive or complex situations. Documentation of client interactions and outcomes in internal systems is also a key responsibility, along with collaborating with other Customer Care Representatives and internal departments to ensure seamless service delivery and contribute insights for platform, service, and process improvements. To qualify for this role, candidates must have completed an apprenticeship, earning a Federal certificate of Competence (Fähigkeitszeungnis / Fachausweis/ Berufsmatura). Previous experience in customer satisfaction, preferably in financial services, is essential. Fluency in English and German is required, with Italian proficiency being highly recommended. A strong interest in financial products and markets, including stocks, ETFs, and cryptocurrencies, is also necessary. Excellent communication skills, both verbal and written, are crucial, as is familiarity with office software and phone systems. The ideal candidate will be particularly skilled at listening, communicating, showing empathy, and being persuasive, with a proactive and "can do" attitude. Enjoying teamwork is also important. Nice-to-have skills include a proactive and "can do" attitude, and a strong interest in financial products and markets, including stocks, ETFs, and cryptocurrencies. The location, team, conditions, or growth opportunities are not mentioned in the description. What the role asks for: - Completed apprenticeship (Federal certificate of Competence (Fähigkeitszeungnis / Fachausweis/ Berufsmatura) - Previous experience in customer satisfaction, preferably in financial services - Fluency in English - Fluency in German - Italian proficiency (nice-to-have) - Strong interest in financial products and markets, including stocks, ETFs, and cryptocurrencies - Excellent communication skills, both verbal and written - Familiarity with office software and phone systems - Proactive and "can do" attitude (nice-to-have)